IT Rates 2026-2027

Hourly Rate and Support Packages

Hours/units cannot be split
Call-out fee applied only outside Milan, equal to 1 hour/unit
For urgent interventions, i.e. within 8 working hours without appointment, hours/units are doubled.
For interventions on public holidays and weekends, hours/units are doubled.
Interventions carried out without a “prepaid plan” must be paid by credit card, instant bank transfer, cash or cheque at the end of the work.
Giacomo Fiore and/or his collaborators are not liable for damage, theft or malfunctions caused by third parties while transporting the customer's equipment.

Cyber Course

The course will be delivered by email within 24 hours of receipt of payment.
Support is valid for 15 days from purchase and only by email/remote/phone

Monthly Check-Up

The Check-up includes one remote check per month** on strategic devices such as:
Server – NAS – Website etc.
At the end of the check a document is produced and delivered digitally with the “health status” of the device and any issues found.
Minor issues (such as updates or reboots) are handled during the check itself and included in the document.
Severe issues (such as physical damage) are reported by phone in order to proceed with resolution as quickly as possible.

**Excluded months: August and December.
This price is valid for businesses with a maximum of: 5 clients, 1 server/1 NAS, 3 printers.
For all other cases an ad-hoc quotation will be prepared.

Remote Support

Unlimited number of sessions
Connections shorter than 15 minutes are not deducted/charged.
Connections longer than 15 minutes are invoiced according to your price list.
Flat rate valid for a maximum of 5 devices per company.
NB:
Remote support sessions are approved by the end customer, who declares that no sensitive data will be visible to Mr Giacomo Fiore or his collaborators.
The end customer also undertakes to personally supervise the activities carried out by the technician, in order to avoid data leaks and to comply with all GDPR requirements.

First Analysis

The analysis is recommended whenever, for one reason or another, the customer can no longer find the administrative credentials, or does not know the status of the infrastructure and devices.
During the analysis, investigations are carried out directly on the devices to understand their functions, and users are interviewed to identify needs and problems.
Once these on-site activities are complete, a document is produced highlighting the most dangerous situations and the possible remedies to avoid fines or damage.
This price is valid for businesses with a maximum of: 5 clients, 1 server/1 NAS, 3 printers.
For all other cases an ad-hoc quotation will be prepared.

Website*

The price shown is a “starting from” price and does not include hosting services, customisations or specific projects, which will be assessed case by case.
Any addition to this quotation will be assessed separately, in terms of time and cost, at the moment of the request.
Data entry is not included in the quotation; if requested, it will be assessed separately.
Delivery times are calculated from the signing of the document, the payment of the deposit and the delivery, by the customer, of all the content needed to start the project, including texts and images in digital format.
The safekeeping of credentials is always the end customer's responsibility.
Should the customer, within 30 (thirty) working days of completion, find programming errors and/or other defects or malfunctions, including technical-functional issues, prompt notice must be given. In that case, such errors, defects and/or malfunctions will be promptly fixed at no extra cost for the customer.
The customer is also entitled to 1 (one) hour of assistance (by phone, remote and/or email) on the use of the system administration tools (help desk service), to be used free of charge within 30 (thirty) working days of completion. Any additional request of this kind, beyond the said 1 (one) hour or after the said term of 30 (thirty) working days from final delivery, will be subject to a new quotation to be agreed between the Parties.

NB

All prices exclude taxes and are per single technician.
All activities performed and services provided will be documented in a dedicated Report, whose terms of use can be found here.