E-Commerce Rates and Terms 2026-2027

Terms and Details:

Hourly Rate and Support Packages

Hours/units cannot be split
Call-out fee applied only outside Milan, equal to 1 hour/unit
For urgent interventions, i.e. within 8 working hours without appointment, hours/units are doubled.
For interventions on public holidays and weekends, hours/units are doubled.
Interventions carried out without a "prepaid plan" must be paid by credit card, instant bank transfer, cash or cheque at the end of the work.

Cyber Course

The course will be delivered by email within 24 hours of receipt of payment.
Support is valid for 15 days from purchase and only by email/remote/phone

Monthly Check-Up

The Check-up includes one remote check per month** on strategic devices such as:
Server – NAS – Website etc.
At the end of the check a document is produced and delivered digitally with the "health status" of the device and any issues found.
Minor issues (such as updates or reboots) are handled during the check itself and included in the document.
Severe issues (such as physical damage) are reported by phone in order to proceed with resolution as quickly as possible.

**Excluded months: August and December.
This price is valid for businesses with a maximum of: 5 clients, 1 server/1 NAS, 3 printers.
For all other cases an ad-hoc quotation will be prepared.

Remote Support

Unlimited number of sessions
Connections shorter than 15 minutes will not be deducted/charged.
Connections longer than 15 minutes will be invoiced according to your price list.
Flat rate valid for a maximum of 5 devices per company.
NB
Remote support sessions are approved by the end customer, who declares that no sensitive data will be visible to Mr Giacomo Fiore or his collaborators.
The end customer also undertakes to personally supervise the activities carried out by the technician, in order to avoid data leaks and to comply with all GDPR requirements.

First Analysis

The analysis is recommended whenever, for one reason or another, the customer can no longer find the administrative credentials, or does not know the status of the infrastructure and devices.
During the analysis, investigations are carried out directly on the devices to understand their functions, and users are interviewed to identify needs and problems.
Once these on-site activities are complete, a document is produced highlighting the most dangerous situations and the possible remedies to avoid fines or damage.
This price is valid for businesses with a maximum of: 5 clients, 1 server/1 NAS, 3 printers.
For all other cases an ad-hoc quotation will be prepared.

Website*

The price shown is a "starting from" price and does not include hosting services, customisations or specific projects, which will be assessed case by case.
Any addition to this quotation will be assessed separately, in terms of time and cost, at the moment of the request.
Data entry is not included in the quotation; if requested, it will be assessed separately.
Delivery times are calculated from the signing of the document, the payment of the deposit and the delivery, by the customer, of all the content needed to start the project, including texts and images in digital format.
The safekeeping of credentials is always the end customer's responsibility.
Should the customer, within 30 (thirty) working days of completion, find programming errors and/or other defects or malfunctions, including technical-functional issues, prompt notice must be given. In that case, such errors, defects and/or malfunctions will be promptly fixed at no extra cost for the customer.
The customer is also entitled to 1 (one) hour of assistance (by phone, skype and/or email) on the use of the system administration tools (help desk service), to be used free of charge within 30 (thirty) working days of completion. Any additional request of this kind, beyond the said 1 (one) hour or after the said term of 30 (thirty) working days from final delivery, will be subject to a new quotation to be agreed between the Parties.

NB
All prices exclude taxes and are per single technician.
All activities performed and services provided will be documented in a dedicated Report, whose terms of use can be found below.

Intervention notes are documents generated by Mr Giacomo Fiore, or his collaborators, as evidence of a successfully completed job.

All installed programs come from original media provided by the customer, who declares that the intervention did not cause any loss of data on the computers and that Mr Giacomo Fiore, or his collaborators, were authorised to intervene, including remotely, in accordance with the GDPR.
Remote support sessions are approved by the end customer, who declares that no sensitive data will be visible to Mr Giacomo Fiore or his collaborators.
The end customer also undertakes to personally supervise the activities carried out by the technician, in order to avoid data leaks.

Unless expressly specified otherwise, the intervention was carried out as "passive support on request" and therefore Mr Giacomo Fiore can NOT be considered a "network administrator", for any reason.

The customer is solely responsible for the security of their own resources, data, credentials
and of the application systems implemented to use the services.
Giacomo Fiore provides tools to support the customer in protecting their data.

All prices shown EXCLUDE TAXES. ( see current rates )
The invoice for the intervention may be issued before or after the intervention note is drawn up, depending on the agreed price list.
The "intervention note", as specified on each one, is valid even without the customer's signature;
this is because within 24 hours of the completion of the intervention, the "intervention note" is sent electronically to the customer, who has 48 hours to request a copy, in case they did not receive it, or to dispute the work described.
All "intervention notes" are numbered and consecutive, therefore the outcome stated in the last "intervention note" sent to the customer shall prevail.
Giacomo Fiore and/or his collaborators are not liable for damage, theft or malfunctions caused while transporting the customer's equipment.
These Terms may be changed without notice but will always be available on this website
and are considered expressly accepted;
in case of non-acceptance and/or dispute, please notify giacomofiore @ pec.it.
Furthermore
as described in EU Regulation 2016/679 (GDPR) we inform you that your personal data is stored in our archives and used for administrative/accounting/commercial/marketing purposes and to comply with legal obligations.
If you no longer wish to receive communications, you can unsubscribe via the dedicated "link" in every email or, alternatively, write to info @ thejackpc.com with the subject "unsubscribe from newsletters".

Policy 2025, Milan (Italy)