Terms and Conditions of use of "Intervention Notes" and Services provided

Intervention notes are documents generated by Mr Giacomo Fiore, or his collaborators, as evidence of a successfully completed job.

All installed programs come from original media provided by the customer, who declares that the intervention did not cause any loss of data on the computers and that Mr Giacomo Fiore, or his collaborators, were authorised to intervene, including remotely, in accordance with the GDPR.
Remote support sessions are approved by the end customer, who declares that no sensitive data will be visible to Mr Giacomo Fiore or his collaborators.
The end customer also undertakes to personally supervise the activities carried out by the technician, in order to avoid data leaks.

Unless expressly specified otherwise, the intervention was carried out as "passive support on request" and therefore Mr Giacomo Fiore can NOT be considered a "network administrator", for any reason.

The customer is solely responsible for the security of their own resources, data, credentials
and of the application systems implemented to use the services.
Giacomo Fiore provides tools to support the customer in protecting their data.

All prices shown EXCLUDE TAXES. ( see current rates )
The invoice for the intervention may be issued before or after the intervention note is drawn up, depending on the agreed price list.
The "intervention note", as specified on each one, is valid even without the customer's signature;
this is because within 24 hours of the completion of the intervention, the "intervention note" is sent electronically to the customer, who has 48 hours to request a copy, in case they did not receive it, or to dispute the work described.
All "intervention notes" are numbered and consecutive, therefore the outcome stated in the last "intervention note" sent to the customer shall prevail.

Hourly Rate and Support Packages

Hours/units cannot be split
Call-out fee applied only outside Milan, equal to 1 hour/unit
For urgent interventions, i.e. within 8 working hours without appointment, hours/units are doubled.
For interventions on public holidays and weekends, hours/units are doubled.

Interventions carried out without a "prepaid plan" must be paid by credit card, instant bank transfer, cash or cheque at the end of the work.

Remote Support

Unlimited number of sessions
Connections shorter than 15 minutes will not be deducted/charged.
Connections longer than 15 minutes will be invoiced according to your price list.
Flat rate valid for a maximum of 5 devices per company.
NB
Remote support sessions are approved by the end customer, who declares that no sensitive data will be visible to Mr Giacomo Fiore or his collaborators.
The end customer also undertakes to personally supervise the activities carried out by the technician, in order to avoid data leaks and to comply with all GDPR requirements.

Giacomo Fiore and/or his collaborators are not liable for damage, theft or malfunctions caused while transporting the customer's equipment.
These Terms may be changed without notice but will always be available on this web page (www.thejackpc.com/termini)
and are considered tacitly accepted;
in case of non-acceptance and/or dispute, please notify giacomofiore @ pec.it.

Furthermore

as described in EU Regulation 2016/679 (GDPR) we inform you that your personal data is stored in our archives and used for administrative/accounting/commercial/marketing purposes and to comply with legal obligations.
If you no longer wish to receive communications, you can unsubscribe via the dedicated "link" in every email or, alternatively, write to info @ thejackpc.com with the subject "unsubscribe from newsletters".

Policy updated 2025, Milan (Italy)